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BUILD 19 · Customer service & follow-up
The win-back machine: a sleeping goldmine, woken with one message
Reference library · Use when needed, not as the four-week syllabus. Existing access and billing are unchanged. A live-cohort seat requires confirmation for that cohort. Explore the four-week course →
Sleeping customers woken with a real reason
Written guide · action prompts
Currently the long-form prompt version; being remade lesson by lesson to the recorded standard of Builds 39 / 40 / 16. Progress is logged in the member area under "Latest updates".
What you walk away with
Every business a few years old is sitting on a pile of customers who've gone quiet for six months or more — the renovation that's due for maintenance, the patient overdue for a check-up, the wholesale account that quietly stopped ordering. Everyone knows an old customer costs far less than a new one; nobody actually knocks on their door every week. After the install: the AI sorts your old-customer list by real reasons , and every Friday a small batch of warm wake-up messages is drafted and waiting — none of that "long time no see, we've got a special on" junk.
How the lesson goes
- Step 1 Dig up the list: mine the gold first
- Step 2 Give every person a "wake-up reason"
- Step 3 Install the "wake-up rules" into the Brain
- Step 4 Ignition: knock the first three for real
- Step 5 Set the Friday ritual
- Sign-off checklist
- If it won't install
- Put your staff on it
- Power moves (come back after the install)
Real status
Currently the long-form prompt version; being remade lesson by lesson to the recorded standard of Builds 39 / 40 / 16. Progress is logged in the member area under "Latest updates".
Check this lesson’s tool and computer requirements. The setup lesson covers Claude Code / Codex on Mac and Windows.
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FAQ
Do I need to code?
Beginner and everyday-work lessons are designed for non-technical users. Website, software and automation lessons require practice and testing; copying instructions does not guarantee a working deployment.
What do I install first?
Check the tools and account requirements in this lesson. Start with Build 39 if you have not installed Claude Code or Codex. The Codex app is not the ChatGPT chat interface.
Is this lesson free?
This is a public preview of the existing member library. Full materials remain subject to existing membership access. The new four-week course is a separate teaching programme and is not accepting payment. Try a free task first, then read the course details.