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BUILD 17 · Customer service & follow-up
The Google review machine: let happy customers do the talking
Reference library · Use when needed, not as the four-week syllabus. Existing access and billing are unchanged. A live-cohort seat requires confirmation for that cohort. Explore the four-week course →
Happy customers, reminded to say so
Written guide · action prompts
Currently the long-form prompt version; being remade lesson by lesson to the recorded standard of Builds 39 / 40 / 16. Progress is logged in the member area under "Latest updates".
What you walk away with
Local rankings feed on the pace of fresh reviews — a shop adding 30 a month can outrank one sitting on 200 stale ones. But owners never remember to ask: your happiest customer pays, walks out, and leaves nothing behind . After the install: the day a job wraps up, a personalised review-request text — with the job's details in it and your Google review link attached — is sitting ready; you glance, you send. Services that do just this start at US$75/month on public pricing (provider's Aug 2026 pricing); the two big names (Birdeye / Podium) no longer list prices at all — it's request-a-quote and annual contracts, with third-party reports putting it around US$300–400 per location per month — check the provider's site for the price on the day. Install it yourself, and the tool cost is zero.
How the lesson goes
- Step 1 Get your direct review link
- Step 2 Install the "review-request rules": ask every customer, no picking and choosing
- Step 3 Install the "review-reply rules": thank the good, defuse the bad
- Step 4 Ignition: open with one real customer
- Step 5 Set the wrap-up ritual: the golden 24 hours
- Sign-off checklist
- If it won't install
- Put your staff on it
- Power moves (come back after the install)
Real status
Currently the long-form prompt version; being remade lesson by lesson to the recorded standard of Builds 39 / 40 / 16. Progress is logged in the member area under "Latest updates".
Check this lesson’s tool and computer requirements. The setup lesson covers Claude Code / Codex on Mac and Windows.
Already a member? Open this lesson →
FAQ
Do I need to code?
Beginner and everyday-work lessons are designed for non-technical users. Website, software and automation lessons require practice and testing; copying instructions does not guarantee a working deployment.
What do I install first?
Check the tools and account requirements in this lesson. Start with Build 39 if you have not installed Claude Code or Codex. The Codex app is not the ChatGPT chat interface.
Is this lesson free?
This is a public preview of the existing member library. Full materials remain subject to existing membership access. The new four-week course is a separate teaching programme and is not accepting payment. Try a free task first, then read the course details.