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BUILD 18 · Customer service & follow-up
The no-show rescue machine: empty slots stop evaporating
Reference library · Use when needed, not as the four-week syllabus. Existing access and billing are unchanged. A live-cohort seat requires confirmation for that cohort. Explore the four-week course →
No-show gaps rescued from the wait-list
Written guide · action prompts
Currently the long-form prompt version; being remade lesson by lesson to the recorded standard of Builds 39 / 40 / 16. Progress is logged in the member area under "Latest updates".
What you walk away with
Businesses that live on bookings — clinics, salons, tutoring, home services — lose 15–25% of potential revenue to scheduling leaks (industry ballpark): the customer doesn't show, doesn't warn you, and the empty slot goes unfilled . One no-show is one time slot evaporating for nothing. After the install: tiered reminders draft themselves, repeat no-showers get flagged in advance, and a sudden gap notifies your waitlist in one command .
How the lesson goes
- Step 1 The calendar: give your bookings a home
- Step 2 The booking rules: one "Tomorrow's bookings", every reminder prepped
- Step 3 The waitlist: your gap insurance
- Step 4 The cancellation line: set the standard, gently
- Step 5 Ignition: run it on tomorrow's real bookings
- Sign-off checklist
- If it won't install
- Put your staff on it
- Power moves (come back after the install)
Real status
Currently the long-form prompt version; being remade lesson by lesson to the recorded standard of Builds 39 / 40 / 16. Progress is logged in the member area under "Latest updates".
Check this lesson’s tool and computer requirements. The setup lesson covers Claude Code / Codex on Mac and Windows.
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FAQ
Do I need to code?
Beginner and everyday-work lessons are designed for non-technical users. Website, software and automation lessons require practice and testing; copying instructions does not guarantee a working deployment.
What do I install first?
Check the tools and account requirements in this lesson. Start with Build 39 if you have not installed Claude Code or Codex. The Codex app is not the ChatGPT chat interface.
Is this lesson free?
This is a public preview of the existing member library. Full materials remain subject to existing membership access. The new four-week course is a separate teaching programme and is not accepting payment. Try a free task first, then read the course details.